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One
day 'hands-on' carpet cleaning course for beginners
Date:
22nd May 2008
Time: 9.00am to 4.30pm (plus optional practical demos after)
Venue: Lenton Business Centre, Lenton Boulevard, Nottingham
Trainer: Mr. Derek Bolton
Course
info
For
a newbie, it's easy to come out of a pure theory course feeling that you
know everything about carpet cleaning - apart from how to clean carpets!
That's
why we are running our series of one day 'hands-on' carpet technician
courses - designed for those who are new to the carpet cleaning industry.
This
one day course will teach you the basic ground rules you need to know
to start cleaning safely and effectively. Plus, practical demonstrations
and an opportunity to get your hands on the various pieces of equipment
you will need. It's also great preparation for attending an NCCA or
IICRC course.
You
will receive a certificate of attendance, which will be helpful in selling
your services to prospective customers, plus a booklet you can refer
back to again and again.
Small class sizes
Class
sizes are small (maximum 14 delegates). It's very relaxed and informal,
and there will be plenty of time to 'have a go' yourself if you want
to.
This
course focuses on hot water extraction cleaning – which is by far the
most common method used by professional carpet cleaners. There will
also be an opportunity to see and try different low moisture cleaning
systems for delegates who are interested.
Subjects
covered
Presentation
and survey…
The
survey is the most important part of the carpet cleaning process. How
will you clean the carpet? What is the best method? What
chemicals will you use? What potential problems you will need to avoid?
Are the customer's expectations realistic? How will you present your services?
What should you charge?
These
are all questions that will need to be answered before the carpet can
be cleaned safely, effectively and profitably.
Most
cleaning related problems could have been avoided at the survey stage,
carry out the survey properly and you can avoid these problems.
The
contents of a carpet…
To
clean safely, it's vital to have a basic understanding of how different
carpets are made. Certain carpet constructions are very high risk - use
the wrong cleaning method or chemical and it could mean an expensive insurance
claim (and an even more expensive loss of reputation).
In
this section you will learn how to identify different carpet constructions,
and how carpet constructions are linked to the cleaning process.
Chemicals
in Cleaning…
There
are literally thousands of cleaning chemicals on the market - the choice
can be bewildering to a newcomer. But choosing the right chemical for
the job is absolutely essential if we are to clean effectively and safely.
In
this section you will learn why it's so important to select the right
chemicals for the job, how chemical balance (pH) works in the cleaning
process, and other things to consider when selecting the right chemical.
Dealing
with spots and stains…
Often
the main reason a customer decides to have the carpet cleaned is that
something has been spilt on it. Good spot removal involves training, practice,
patience and the right chemical and technique.
This
part of the course focus is on basic spot removal, including technique,
chemical selection, risk and how best to approach a spot when you don't
know what it is. There will also be a short practical demonstration on
correct spot removal technique.
Practical
demonstration of the Hot Water Extraction cleaning process...
In
this section, we will look at the various types of equipment you will
need to carry out a safe and effective clean. We will then clean a small
area of carpet in a mock situation, so you can see how everything you
learned all comes together on the job:
- Surveying
the job
- Which
method?
- Which
chemicals?
- What
are the risks?
- Furniture
removal
- Pre-vacuuming
- Pre-spray
- Agitation
- Extraction
and wand technique
- Spotting
- Groom
and final inspection
- Accelerated
drying
There will
also be an opportunity for delegates to 'have a go' and try out the various
bits of equipment.
Add
on services…
It makes
sense to offer add-on services right from the word go - you can substantially
increase your revenue and income in this way. In this section we will
discuss several ways you can increase your revenue whilst carrying out
a carpet clean. This section alone should
pay for the cost of your training many times over.
About
the trainer...
Derek
is one of the best known and most respected trainers in the carpet cleaning
industry. Derek
started in the cleaning business in 1969 in the contract cleaning sector.
His company graduated onto carpet cleaning as they were being introduced
into commercial buildings in a big way at the time.
He
joined the CCA (now the NCCA) in the early seventies and became a Director
of the Association shortly afterwards. He has held many of the key rolls
within the NCCA including President and Training Director.
He
is currently the Media Director and writes regularly for many of the Trade
Magazine. Derek became involved with the 3M Scotchgard programme in 1977
and went on to become the principal instructor for the Scotchcare UK network.
How
to book
The cost
of the course is £85 per delegate, and payment is required in advance
by credit or debit card. A buffet lunch will be provided on the day.
Places on
this course are strictly limited to a maximum or 14 delegates, so if
you would like to come along, please book as soon as possible by calling
0845 862 0209.
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